Orders are typically packed and shipped within 1-2 business days. Orders arriving over the weekend will begin to be fulfilled starting the following Monday. Delivery estimates displayed at checkout are estimates only and do not constitute a guaranteed delivery date. We can only fulfill an order to a valid delivery address, which is a home or office address in the United States or its territories.

During promotional sales periods, dispatch times may be slightly extended. Delivery time also depends on the selected shipping method and the destination country - Economy post or 2 Business Day Delivery.

We often deliver all items from a single order within a single shipment. However, due to numerous factors, Products may be delivered in split shipments. We reserve the right to split the delivery of any order. If we split your order, we will notify you of our intention to do so by sending you an e-mail to the e-mail address you provided at the time your order was placed, you will not be charged any additional delivery costs. If you request that your order be split into multiple deliveries, additional shipping charges will apply. 

If you would like to receive in-stock items quickly and are willing to wait for the rest, we recommend placing two separate orders – one for items that are currently available and another for those that will ship later.

You can check the current status of your order in the Order Status section.

Payment is accepted via the various options available through Stripe.

If you experience any problems with the payment of your order, please contact our customer service team.

If your payment via the payment gateway was not completed successfully, please do not create a new order. Upon contacting our Customer Service, we will be able to resend the payment details for the existing order, including online payment instructions if applicable.It is also possible to request a change of the payment method for your order through our Customer Service.

If your parcel couldn’t be delivered for any reason, it will be returned to our warehouse and cannot be resent. Once we receive the undelivered parcel, we will process it as a return (withdrawal from the contract), and your payment will be refunded within 14 calendar days of receiving the parcel back. If you are still interested in the item, you will need to place a new order.

If the tracking shows your parcel was delivered, but you did not receive it, or if delivery is taking unusually long, please contact our customer service team. We will check the situation with the shipping provider and provide you with feedback.

If your parcel contains the wrong product, please contact our customer service team immediately. We will help you resolve the issue as quickly as possible. Please prepare photos of the parcel and the incorrect item.

If the parcel is visibly damaged, do not accept it from the courier. If you discover the damage before accepting the parcel, contact the courier immediately and ask them to fill in a claim. 

Please note that contactless delivery is not covered by our claims policy in cases of damage, theft or any other deterioration of the parcel.